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FAQs

Clearing your Cache

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Video Tutorials

Introduction to NextTier

In this tutorial, we will introduce you to the NextTier student platform. We will go over the basic functionality of the NextTier student experience.

1. First, sign on to NextTier
2. Next, navigate to your profile in the bottom left hand corner and set your contact and notification preferences
3. Then, click the building icon on the left and add a few colleges
4. Click the clipboard icon on the left to navigate to your task list
5. Finally, click the dollar sign on the left to navigate to the scholarships page

Your Dashboard

In this tutorial video, we will discuss how to navigate through NextTier using the dashboard and the navbar. We will explore how to communicate with team members, and how to use the navbar to get the most out of the NextTier platform.

1. First, sign in to NextTier
2. Hover over a team member’s name, then click the chat bubble to message that team member
3. To expand the Navbar, click the NextTier icon in the upper left
4. Click an icon along the left side to navigate to a specific page in NextTier, view your notifications, choose your language, or log out

Colleges

In this tutorial video, we will discuss the basics of the colleges page. We will go over how to find  a college, how to explore information about that college, and how to add that college to your task list.

1. First, click the building icon on the left to navigate to the colleges page
2. Next, find a college by searching for it, using the filters on the left, or using the matching service at the top
3. Click the name of that college to find out useful information
4. Finally, add the college to your profile

Tasks

In this tutorial video, we will explore the tasks page. We will discuss how to use your task lists to find out exactly what you have to do, and when you have to do it.

1. Click the clipboard to navigate to the tasks page
2. On the left side, you can explore different task lists, such as universal tasks, tasks created by your counselor, and school-specific tasks
3. Click “Start” to the left of a given task to begin, and click again to complete the task. A completed task will display a green checkmark.
4. Click the name of a task to expand the task card. Here, you can upload files and write notes for your team members

Scholarships

In this tutorial video, we will discuss the basics of the scholarship page.

1. Click the dollar sign on the left side to navigate to the scholarships page
2. Explore and use the filters on the left side to find a scholarship
3. Click the name of a scholarship to open its detail page
4. Seniors, you can add scholarships to your task list by clicking the plus sign on the right
5. Click “View Application” to apply to that scholarship

Your Profile

In this tutorial video, we will discuss the profile page. Here, you can edit your contact and notification settings, view your uploaded files, and input your academic information.

1. Click the dollar sign on the left side to navigate to the scholarships page
2. Explore and use the filters on the left side to find a scholarship
3. Click the name of a scholarship to open its detail page
4. Seniors, you can add scholarships to your task list by clicking the plus sign on the right
5. Click “View Application” to apply to that scholarship

Careers

In this video, we’ll discuss how to use the Career page. The Career page provides everything a student would want to know about a particular job, including the typical degree needed, employment growth projections, and average salaries.

1. The briefcase icon on the navbar will bring you to the Careers page
2. You can use the filters on the left to explore various careers via career clusters, interest inventories, wage/salary, and more
3. On the right side, click the star to save a career
4. Click the name of a career to open the career card for more specific information on that career

FAQs

What is NextTier?

Find the official answer here. But, just between us, NextTier is what every student preparing for a career and/or college education after high school, or parent or educator helping them, needs. One place to research career paths, link careers to college majors, find colleges based on fit, and then instantly organize all the information, requirements, financial aid, and scholarships necessary to apply and get to college.

How does NextTier help?

NextTier helps educators, students, and parents reach their postsecondary goals by providing tools that unlock information about careers and colleges, manage the process, facilitate collaboration, expedite communication, and save time — leading to improved student outcomes. Learn more here.

Where does the information in NextTier come from?

NextTier aggregates college statistical and application data for over 2,300 schools in the United States by using proprietary methods.  All application data comes directly from each college and is cross-referenced with the National Center for Educational Statistics. Scholarship data within NextTier is gained through strategic partnerships. Data used on the careers page is sourced from a variety or sources, including the Department of Labor’s Occupational Information Network (O*NET), and the Office of Employment Statistics.

How can I make a suggestion, provide feedback, or request technical support?

Suggestions & Feedback: We love hearing from our users; feedback is essential to enhancing our software and our ability to deliver tools that improve student outcomes. Please send an email to hello@nexttier.com with your name, email, and your suggestion/feedback

Support: We do our best to make a our software user friendly and seamless. However, we know that from time-to-time users will have questions while using our system, or even find a bug. If you’re experiencing any difficulty please email support@nexttier.com. We’ll be happy to help!

Does NextTier have mobile apps?

We do! Download the iOS App here, or download the Android App here.

Is NextTier offered in other languages?

NextTier is available in over 100 languages! Once signed in, to select a language, click on the white NextTier logo in the upper left to expand the nav bar. At the bottom, click on the “G” to bring up the menu of languages.  

Note: NextTier is translated through a third party and may not be accurate. Names, addresses, and websites may inadvertently be altered. Searching, posting, and messaging within NextTier cannot be translated and must be done in English for proper results. Use translation as a help tool to read content within NextTier only.

Does NextTier comply with FERPA and COPPA?

Yes. Absolutely. 100%. We use the utmost care in handling any information that our users provide. Our use of user information is reserved for the purpose of linking students to new opportunities that help them achieve their postsecondary goals and beyond. For more information you can review our Privacy Policy and Terms of Use.

How do I change my notification settings in NextTier so I can alter the number of emails/notifications I receive from activity within the NextTier software?

Please remember that any button or bubble that is filled-in blue means that notification type is on. Also, remember, once you set your selections, to click “Update” at the bottom.

Notification settings are located within your Profile. To navigate to your Profile click on the user icon in the bottom left-hand corner (compass arrow for counselors, single silhouette for students, group of silhouettes for parents). Once on your Profile scroll down to “Notification Settings” and click the downward arrow.

A pill-shaped button that says “All On,” when clicked, will turn on all notifications within a category (three categories: Tasks, Communications, Achievements). Upon clicking the “All On” button it will change to say “All Off” and fill-in blue. Clicking “All Off” will turn off all notifications within a category.

Refine your selections by notification type (a specific event within NextTier) and medium (email or app push for students and parents, email only for educators). Again, a bubble filled in blue means that notification type is on. If the button is grey the notification type is off.

Can NextTier help with career exploration?

It can! NextTier’s Career Page has over 1,000 careers listed with over 60,000 searchable job titles indexed to them! For each career students, parents, and counselors can find a wealth of information including:

      • Basic description and the day-to-day tasks
      • Coursework, technology, and capabilities students should pursue to prepare for a career
      • Income potential and employment prospects
      • Other related careers, related college majors, and suggested colleges

Clearing your Cache

If you’re having problems with our app, you may need to refresh your cache.
Please see the instructions below on how to clear your cache.

Chrome

  • Force refresh should work, which is: Shift+Ctrl+F5 (on a PC) or CMD + shift + R (on a Mac)
  • If not, there are 6 steps, which are:
    • Click on the 3 dashes in the top right corner
    • Click on “Settings” in the menu
    • Click on “History” in the menu on the left
    • Click on “Clear browsing data
    • Select “Empty the cache” from the list
    • Click on “Clear browsing data” on the bottom

 

Apple Safari

  • Force refresh should work, which is: Ctrl + F5 (on a PC) or CMD + R (on a Mac)
  • If not, there are 4 steps on a PC, which are:
    • Click on the ALT-key, when the menubar on top of the screen isn’t visible
    • Click on “Edit”in the menubar
    • Click on “Empty Cache”
    • Click on “Empty”in the pop-up box
  • If not, there are 3 steps on a Mac, which are:
    • Click on Safariand then click on “Empty cache”
    • Click on the “Empty”button
    • Click on the refreshicon

 

Internet Explorer

  • Force refresh should work, which is: Ctrl+F5
  • If not, there are 5 steps, which are:
    • Click on the gear wheelin the top right corner
    • Click on “Safety”in the menu
    • Click on “Delete browsing history”in the submenu
    • Select “Temporary Internet files and website files”from the list
    • Click on “Delete”

Can’t find what you’re looking for in our FAQ or Video Tutorials?
Feel free to send us a Support Ticket and a NextTier representative will get back with you shortly.